The Influence of Service Quality, Trust, and Consumer Satisfaction on Consumer Loyalty (Case Study Of Cv.Lima Satu Tiga Transportation Services)
- Keywords:
- Array, Array, Array, Array
- Abstract
-
The purose of the company in marketing is to create cuctomer loyality.The existence of customer loyality can provide benefits to a company because it can maintain and compete with is competitors. The sample this is study was 86 customers of the CV. Lima Satu Tiga transportation service. The results of the study showed that simultaneously Service Quality, Trust and Consumer Satisfaction had a significant effect on Consumer Loyalty at CV. Lima Satu Tiga. Partially each variable Service Quality, Trust and Consumer Satisfaction had a positive and significant effect on Consumer Loyality at CV. Lima Satu Tiga.
- References
-
Arrosadi, A. H., Verawati, D. M., & Novitaningtyas, I. (2022). The Influence of Service Quality, Trust and Consumer Satisfaction on Customer Loyalty (Case Study on Monera's Personal Shopping Service Customers). Manager: Journal of Management Science, 5(3), 314-328.
Aprileny, I., Rochim, A., & Emarawati, J. A. (2022). The Influence of Service Quality, Price and Trust on Customer Loyalty Through Customer Satisfaction. STEI Economic Journal, 31(02), 60-77.
Desri, S., Fitriandi, F., Yollanda, F., & Zulfitri, V. (2024). The Influence of Service Quality, Trust and Customer Satisfaction on JNE Customer Loyalty in Payakumbuh City. Innovative: Journal Of Social Science Research, 4(1), 342 348.
Fatihudin, D., & Firmansyah, M. A. (2019). Service Marketing (Strategy, Measuring Customer Satisfaction and Loyalty). In deepublish.
Gofur, A. (2019). The effect of service quality and price on customer satisfaction. Journal homepage: http://jrmb. ejournal-feuniat. net/index. php/JRMB, 37, 44.
Kolonio, J., & Soepeno, D. (2019). The influence of service quality, trust, and consumer satisfaction on consumer loyalty at Cv. Sarana Marine Fiberglass. EMBA Journal: Journal of Economic, Management, Business and Accounting Research, 7(1).
Kotler, P., Keller, K. L., Koshy, A., & Jha, M. (2013). Marketing management: a South Asian perspective. Pearson.
Monica, S. (2021). The Influence of Service Quality, Trust and Consumer Satisfaction on Maxim Consumer Loyalty in Batam City (Doctoral dissertation, Management Study Program).
Nasution, A. E., & Putri, L. P. (2021, November). Building Customer Loyalty Through Service Quality and Promotion at 212 Mart in Medan City. In Proceedings of the National Entrepreneurship Seminar (Vol. 2, No. 1, pp. 739753).
Ramadhan, M. A. F. (2019). The Influence of Brand Image, Trust, and Commitment on Customer Loyalty of the Gojek Online Transportation Application in Malang City. Journal of Management Science (JIMMU), 4(2), 153-169.
Riswandi, R. (2019). The Influence of Seller Reputation and Service Quality on Consumer Trust which Impacts Purchasing Decisions. Digital Economic, Management and Accounting Knowledge Development (DEMAnD), 1(2), 42-55.
Sugiyono. 2018. Quantitative Research Methods. Bandung: Alfabeta.
Suwarsito, S., & Aliya, S. (2020). Service Quality and Satisfaction and Their Influence on Customer Loyalty. Scientific Journal of Management Development, 3(1), 27-35.
- Downloads
- Published
- 2025-07-05
- Section
- Articles
- License
-
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
How to Cite
Similar Articles
- Alifia Salsabila, Ati Sumiati, Dwi Kismayanti Respati, The Effect of Free Cash Flow to Equity, Price/Earning Ratio and Profitability on Stock Prices of the Financial Sector Listed on The Idx Period 2022-2025 , Research Trend in Technology and Management: Vol. 3 No. 4 (2025): Research Trend in Technology and Management
- Fitria Azis Dacing, Titis Istiqomah, Suryono Suryono, Nanik Setyaningsih, Analysis Of Motivation, Market Introduction, Innovation, And Entrepreneurial Commitment Towards The Performance Of Tomang Khas Fakfak Craft Micro Business Group , Research Trend in Technology and Management: Vol. 2 No. 1 (2024): Research Trend in Technology and Management
- Muhammad Mustaqim Sutjiptadi, Mardi, Dwi Kismayanti Respati, THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY, PROFITABILITY, LIQUIDITY, AND COMPANY SIZE ON THE VALUE OF COMPANIES IN THE ENERGY SECTOR LISTED ON THE INDONESIAN STOCK EXCHANGE OVER THE 2021–2023 PERIOD , Research Trend in Technology and Management: Vol. 3 No. 1 (2025): Research Trend in Technology and Management (in progress)
- Diva Surya Aprilia, Erika Takidah, Sri Zulaihati, The Influence of Academic Self-Efficacy, Academic Resilience, and Academic Self-Regulation on Learning Outcomes in Service, Trading, and Manufacturing Companies Accounting : (Case Study Of 11th-Grade Students Of The Accounting And Institutional Finance Program At A State Vocational School In Central Jakarta) , Research Trend in Technology and Management: Vol. 3 No. 2 (2025): Research Trend in Technology and Management (in progress)
- Joana Andalina Risamasu, Pompong B. Setiadi, Sri Rahayu, Rifda Fitrianti, Analysis of the Carrying Capacity of Road Infrastructure Towards the Acceleration of Economic Development Performance of Fakfak Regency (Case Study of Community Readiness for the Development of Siboru Airport Road Access) , Research Trend in Technology and Management: Vol. 2 No. 2 (2024): Research Trend in Technology and Management
- Putri Novita Sari, Moh. Muklis Sulaeman, Diah Ayu Novitasari, Moh. Heru Budi Santoso, The Influence of Shopping Lifestyle, Discount, and Use of Shopee Paylater on Impulsive Buying Behavior in Gen-Z , Research Trend in Technology and Management: Vol. 2 No. 4 (2024): Research Trend in Technology and Management
- Viona Lavidya, Zulkifli Zulkifli, THE EFFECT OF RETURN ON ASSETS AND CURRENT RATIO ON FINANCIAL DISTRESS USING THE SPRINGATE METHOD IN TECHNOLOGY COMPANIES LISTED ON THE INDONESIA STOCK EXCHANGE IN 2019-2021 , Research Trend in Technology and Management: Vol. 1 No. 3 (2023): Research Trend in Technology and Management
You may also start an advanced similarity search for this article.
Most read articles by the same author(s)
- Eka Dewi Saputri, Lilik Nurcholidah, Analysis of the Influence of Work Stress and Work Life Balance on Worker Performance: Case Study of Sugio Lamongan Faizam Concrete Workers by Mediating Work Family Conflict , Research Trend in Technology and Management: Vol. 3 No. 2 (2025): Research Trend in Technology and Management (in progress)
- M. Gilang Maulana Sti’ady, Lilik Nurcholidah, THE INFLUENCE OF WORK ENGAGEMENT, JOB SATISFACTION, AND ORGANISATIONAL CITIZENSHIP BEHAVIOR ON EMPLOYEE PERFORMANCE FAIZAM CONCRETE SUGIO LAMONGAN , Research Trend in Technology and Management: Vol. 3 No. 1 (2025): Research Trend in Technology and Management (in progress)